Reception Material

Basic intro to body balance 4 Topics

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Welcome to Body Balance!

Full Clinic tour

Ethics and code of conduct

Employee Benefits

Overview of Reception 4 Topics

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Front desk detailed tour

What does your job entail?

Who does what?

Things that will help you do your job

Laundry 4 Topics

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A detailed tour of the laundry room

Explaining different Laundry Categories

How to run the washer and dryer

How to fold (HTF) :

daily/ weekly cleaning tasks 17 Topics

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Cleaning float pools in between clients

Refill prep room supplies

Dusting the blinds and shelves

Dust massage room walls

Refilling rejuvenate bottle

Unwrapping all new sheets and towels

Deep cleaning the toilets and prep room

Wiping down the pool water line

Sanitizing the float floors

Cleaning the breakroom table and appliances

Fill tea maker with vinegar

Combining therapist lotion

Wiping down inside of the washer

Clean drinking fountain with lemon juice

Dust therapist cart

Moving chairs to sweep

Setting up rooms to be vacuumed

VAGARO- Scheduling Software 23 Topics | 1 Quiz

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Overview of Vagaro

How to clock in

How to book an appointment overview

First-time client booking

Drop down menu, multiple appointments, waitlist, and personal tasks

Adding someone to the waitlist- detailed instructions

Looking at therapists weekly and monthly calendars

How to check out a massage appointment (first-time client)

How to see someone’s next appointment and which therapist they had before

Checkout: couples massages and splitting the tip

Checkout: single person with a massage and float

Checkout: couples floating

Checkout: groupon for float

Checkout: Gift card

Checkout: client with points

Checkout: Multiple forms of payment (IOU)

Checkout: purchasing a membership

Checkout: adding a tip after you finish a transaction

Same-day cancellations or no shows

What to do if a package doesn’t ring up correctly

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Opening, Day, and Closing the clinic 8 Topics | 2 Quizzes

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How to open the clinic

Sending texts to clients about forms

Turning on the tv

Making tea for clients

Cleaning float rooms inbetween clients

Cleaning the Float Room Quiz

Cleaning the float pools in the morning

Cleaning the Float Pools AM

Cleaning float rooms at the end of the night

How to close the clinic at night

Floating 10 Topics

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Float pool tours, male and female

Turn on and cancel a float

How to direct them if they have a massage and float Back-to-back

Floating tips and tricks

Common float questions and answers

Cleaning the float pools in the morning

Cleaning float pools inbetween clients

Cleaning float rooms at the end of the night

How to refill hydrogen peroxide/ disinfectant

Setting up the rooms for wheelchair or disabled individuals

Body Balance Membership 6 Topics

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Body Balance membership information

Checkout: purchasing a membership

How to change the day a member payment comes out

How to update cc information on a member account

How to cancel or pause a membership

How to combine spouses and kids accounts

Modalities and upgrades 3 Topics

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Cupping

Gua Sha

Warm Bamboo

Phone calls 28 Topics | 3 Quizzes

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The phone system

Introduction (part 1)

Introduction (part 2)

Introduction (part 3)

New client for massage

an introduction

Booking for someone else - with pauses (part 1)

Booking for someone else - with pauses (part 2)

Booking a massage for someone else

Booking for someone else

What is floating, floating and massage appt back to back- with pauses

Couples float- with pauses

Booking floats for 4 people (with pauses)

Calling with expired groupon (part 1)

Calling with expired groupon (part 2)

Couples float with a groupon

Single floater with 2 groupons

Quiz on Groupons

Phone call: Booking with a specific therapist

Phone call: Can’t find times, cancellation list

Phone call: Member booking multiple modalities

Phone call: booking modality

Phone call: Rescheduling an appointment

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Tips for clients/ working at reception 3 Topics

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Tips for first time massage clients

Tips for first time float clients

Overview of what you should be paying attention to on shift, what should be getting done, timeline, how to talk to clients, ect.

Clinic How- To’s 10 Topics

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How to change the toilet paper

Turn on and cancel a float

Give an oral tincture

Turning on the tv

Fix the wifi when it’s down

Turn on the warm bamboo for therapists

How to mop

Vacuuming the clinic

Vacuuming the vents

Reschedule clients when a therapist calls out sick

FAQ’s 9 Topics

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Do you offer couple’s massages?

When is my next appointment?

What is floating?

What day of the month am I charged for my membership?

Can I pay for this appointment in advance?

Who did I have last time for my massage therapist?

How many massages or floats do I have left from my package?

I think I was overcharged”/ checking transactions

Will you match the groupon price if I don’t buy it?

Therapists descriptions 1 Topic

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Overview of products

Retail products 7 Topics | 1 Quiz

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Ease Magnesium

Cedar Bear, Herbal Minerals

Cedar Bear, Ashwagandha

Perfect Aminos

Grass Fed Glandular Organ Complex

Redmond Re-Lyte Electrolytes and Immunity

The Float Tank Cure Book

Retail Products Quiz

Clinic Policies 1 Topic

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POLICIES AND CLINIC INFORMATION

Inappropriate behavior 3 Topics

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Client is inappropriate

Therapist is inappropriate

Receptionists are inappropriate

End of First Lesson Quiz

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